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Process mapping is a tool to illustrate how workflows from start through to the end. It is intended to enable clarity for understanding the sequencing of tasks and how they are interconnected and interrelated, the tasks’ owners, and the expected result.


Mapping FM function’s processes are becoming increasingly important. As organisations strive to remain relevant and competitive in today’s volatile, uncertain, complex, and ambiguous business environment, having the knowledge and skills on how to map processes is a competency becoming important.


One of the core requirements of any successful FM practitioner is using process mapping. Having clearly set-out visual tools makes it easier to read and understand exactly what should be happening, as well as who is responsible for each task. Thus, allowing FMs to react to problems that come up and changes in their organisation.

Process Mapping for Facilities Management

  • This is a 35 min video course that is divided into 4 short videos to guide you through Process Mapping and its application.

    • What a process is
    • Why process mapping is relevant and important in FM
    • How to apply 3 types of process mapping
    • How to get started in mapping a process

    This course will help you to 

    • Understand the relevance and importance of process mapping knowledge and skills in leading and managing FM effectively and efficiently
    • Learn the process mapping applications often used in FM to illustrate how a certain FM process works, how the tasks are interrelated and connected, and their importance in supporting the achievement of results.
    • Adopt process mapping to illustrate works, roles, and the results, to enable effective communication with the interested parties.
  • Congratulation on completing your video course learning.

    To obtain a certificate of completion, please click here for the online assessment. 

    Once you have passed the online assessment, the certificate of completion will be emailed to you with 3 working days.

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